What if…
An example of the communication problems that VisibleLogistics solves
Last week, I ordered a new battery for my laptop. I was really surprised when I found a note yesterday (Wednesday) saying that the shipping company already came to my house. On the note, I could read that they have tried to deliver it at around 12 o'clock. It was a working day, so of course, nobody was there. Usually the neighbours would pick it up for me, but, on that delivery, a signature was needed.
To my greatest surprise, the note also informed me that they would try again tomorrow at around the same time. That is, they would come again for nothing: nobody would be there.
On the note, they kindly provide a phone number and an unique ID. I tried to call, but it was already too late, their office was closed.
This morning, I called, and after spending 10 minutes on the phone, I could change the delivery address: I live in the Netherlands, so the street name's pronunciation is a bit harsh for me. But, I did manage :).
Of course, they informed me, that the truck was already gone with my package. The driver would go to my place for no reason, and I would not get my package until the next day. But that was to be expected.
Now, what if… they were using VisibleLogistics? I would have received an email informing me that the package was on its way. I could then have logged in and added a comment saying that I would not be there, and that it would be nice if they could change the delivery address, or deliver on another day/time. Or, even better, I would have changed the delivery address myself! The the delivery would have been faster and better for the environment!