Where's that order?
How VisibleLogistics makes collaboration easier by making shared information accessible
My wife is a customer representative for a major chemicals vendor. It means that she is managing orders that customers send to her. The key of her success is being organised, which she is, until she remembered that she forgot to enter an order into their system this weekend.
Her main problem is that orders come in through different channels: telephone, fax and e-mail. This is fine when she is dealing with her own customers, but can be very problematic when dealing with her colleagues'. We started talking about it, and she told me that she missed the order because it arrived in her mailbox too late to be entered into the main system.
What if all of the incoming orders were in the same place, directly entered by the customers themselves? Then, she would only have one place to look for orders that need to be entered in the main system. It would also be fantastic to have a dashboard that shows which orders should be processed first, and if the customer got a notification that his order is being processed and has not been lost somewhere.
Our solution to this problem is VisibleLogistics, which lets you share order information on-line. VisibleLogistics also provides a unique dashboard that lets you know which orders need attention.
Crucially, VisibleLogistics encourages your customers to enter their own orders by giving them more visibility. This means that all of the orders are now centralised: no need to look into a pile of faxes, log in to other people's e-mail boxes and spend too much time on the phone.
VisibleLogistics allows your customers to enter only the information for the original order. You are then free to enter extra order information in VisibleLogistics or in your internal system.
In this scenario, VisibleLogistics does not replace your internal system, but, used with efficiency, will complement it. After all, you do not really want to share internal data with your customers. Using VisibleLogistics as a complementary system allow this, and opens up a new way to collaborate with your customers and ensure that your orders never get lost.